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SANDWELL COUNCIL – TENANTS' HOUSING SURVEY |
If you are having problems filling in this form you can call DWA FREE on 0800 0855 492 and leave a message.
(A) THE FUTURE FOR YOUR HOUSING SERVICE
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Yes |
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No |
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Q1 |
Did you know the Council’s contract with Sandwell Homes is due to run out by October 2014? |
O |
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O |
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Very happy |
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Quite happy |
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Don’t know |
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Quite worried |
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Very worried |
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Q2 |
How would you feel if the Council were to end the contract with Sandwell Homes earlier than October 2014? |
O |
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O |
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O |
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O |
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O |
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Q3 |
Please use the box below if you want to tell us more about how you would feel if the Council were to end the contract with Sandwell Homes before October 2014. |
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Very happy |
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Quite happy |
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Neither happy nor unhappy |
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Quite unhappy |
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Very unhappy |
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Q4 |
How happy are you with the home you currently live in? |
O |
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O |
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O |
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O |
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O |
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Q5 |
Please use the box below to tell us your top priorities for improving your home |
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Q6 |
The Council wants to make sure you receive a good housing service whatever happens to the contract with Sandwell Homes. Please take a moment to tell us how happy you have been with the housing service over the past year. |
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Veryhappy |
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Quitehappy |
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Unhappy |
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Very unhappy |
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I have not used this service in the past year |
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(a) |
The repairs service |
O |
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O |
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O |
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O |
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O |
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(b) |
Improvement works to your home |
O |
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O |
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O |
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O |
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O |
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(c) |
Improvement works to your neighbourhood |
O |
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O |
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O |
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O |
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O |
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(d) |
Handling queries about your rent payments (direct debits, rent arrears etc) |
O |
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O |
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O |
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O |
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O |
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(e) |
Handling complaints |
O |
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O |
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O |
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O |
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O |
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(f) |
Dealing with anti-social behaviour |
O |
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O |
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O |
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O |
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O |
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(g) |
Opportunities for tenants to influence how decisions are made |
O |
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O |
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O |
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O |
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O |
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(h) |
Moving into a new council home |
O |
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O |
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O |
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O |
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O |
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(i) |
Contact with your Housing Officer |
O |
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O |
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O |
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O |
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O |
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(j) |
The standard of service you receive |
O |
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O |
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O |
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O |
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O |
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(k) |
The availability of council housing for rent |
O |
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O |
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O |
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O |
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O |
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Q7 |
Please use the box below if you want to tell us anything more about the quality of the housing service. |
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Q8 |
Please tell us your top priorities for improving the housing service |
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(a) |
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(b) |
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(c) |
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(B) KEEPING IN TOUCH
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Q9 |
What is the best way to keep you informed about the future for the housing service? |
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Newsletter |
O |
Personal Letter |
O |
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Meetings |
O |
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O |
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Web Site |
O |
Other |
O |
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Q10 |
If you answered ‘other’, please tell us how else we might keep you informed |
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Q11 If the housing service goes back under council control how should tenants be involved in decision
making in the future ?
(C) ABOUT YOU
So that we can make sure we are listening to a wide section of the population we would like to know more about you.
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Q12 |
What is your name? |
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Q13 |
What is your address [including your postcode]? |
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Q14 |
What is your telephone number? |
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Q15 |
What is your email address? (This question is optional) |
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0 – 5 years |
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6 – 10 years |
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11 – 20 years |
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More than 20 years |
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Q16 |
How many years have you been a Sandwell council tenant? |
O |
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O |
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O |
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O |
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Male |
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Female |
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Q17 |
What is your gender? |
O |
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O |
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20 or under |
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21 - 40 |
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41 - 60 |
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60+ |
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Q18 |
What is your age? |
O |
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O |
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O |
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O |
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Q19 |
How would you describe your ethnic origin? |
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Yes |
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No |
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Q20 |
Are you involved in any tenants’ groups? |
O |
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O |
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If you answered “yes” please use the box below to tell us which groups you are involved with |
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THANK YOU FOR TAKING THE TIME TO COMPLETE THIS SURVEY
To enter our £100 PRIZE DRAW please send your completed form to: DWA Freepost, SWC5119, TELFORD, TF8 7ZA. Forms need to reach us by Saturday 16th June 2012.
You do not need a stamp.