SANDWELL COUNCIL – LEASEHOLDER HOUSING SURVEY |
This
form is likely to take you about 15 minutes to fill in. You will be able to
post the form FREE to DWA, at FREEPOST
SWC 5119, Telford TF8 7ZA. If you send the form back before Saturday 16th
June 2012 DWA will enter your
name into a £100 prize draw. You will not need a stamp.
If
you are having problems filling in this form or want anymore
information you can call DWA
FREE on 0800 0855 492 and leave a message.
(A)
THE FUTURE FOR LEASEHOLDER SERVICES
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Yes |
|
No |
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Q1 |
Did
you know the Council’s contract with Sandwell Homes is due to run out by
October 2014? |
O |
|
O |
|
|
|
Very happy |
|
Quite happy |
|
Don’t know |
|
Quite worried |
|
Very worried |
|
Q2 |
How
would you feel if the Council were to end the contract with Sandwell Homes
earlier than October 2014? |
O |
|
O |
|
O |
|
O |
|
O |
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Q3 |
Please
use the box below if you want to tell us more about how you would feel if the
Council were to end the contract with Sandwell Homes before October 2014. |
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Q4 |
The Council wants to make sure you receive a good service whatever happens to the contract with Sandwell Homes. Please take a moment to tell us how happy you have been with the housing service over the past year. |
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Veryhappy |
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Quitehappy |
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Unhappy |
|
Very unhappy |
|
I have not used this
service in the past year |
|
(a) |
Work
to the communal areas of your home |
O |
|
O |
|
O |
|
O |
|
O |
|
(b) |
Handling
queries about your service charge |
O |
|
O |
|
O |
|
O |
|
O |
|
(c) |
Handling
complaints |
O |
|
O |
|
O |
|
O |
|
O |
|
(d) |
Dealing
with anti-social behaviour |
O |
|
O |
|
O |
|
O |
|
O |
|
(e) |
Opportunities
for leaseholders to influence how decisions are made about their services |
O |
|
O |
|
O |
|
O |
|
O |
|
(f) |
Contact
with staff who deal with leaseholders |
O |
|
O |
|
O |
|
O |
|
O |
|
(g) |
The
standard of service you receive |
O |
|
O |
|
O |
|
O |
|
O |
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(h) |
Improvement
works to your neighbourhood |
O |
|
O |
|
O |
|
O |
|
O |
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Q5 |
Please
use the box below if you want to tell us anything more about the quality of
the service you receive. |
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|
|
|
Q6 |
Please
tell us your top priorities for improving leaseholder services |
|
(a) |
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(b) |
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(c) |
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(B)
KEEPING IN TOUCH
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Q7 |
What is the best way to keep you informed about the future for the leaseholder service? |
|
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Newsletter |
O |
Personal
Letter |
O |
|
|
Meetings |
O |
Email |
O |
|
|
Web
Site |
O |
Other |
O |
|
Q8 |
If you answered ‘other’, please tell us how else we might keep you informed |
|
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Q9 |
If
the housing service goes back under council control how should leaseholders
be involved in decision-making in the future ? |
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(C) ABOUT YOU
So
that we can make sure we are listening to a wide section of the population we
would like to know more about you.
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Q10 |
What is your name? |
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Q11 |
What
is your address [including your postcode]? |
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Q12 |
What is your telephone number? |
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Q13 |
What is your email address? (This question is optional) |
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0 – 5 years |
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6 – 10 years |
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11 – 20 years |
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More than 20 years |
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Q14 |
How many years have you been a Sandwell council leaseholder? |
O |
|
O |
|
O |
|
O |
|
|
|
Male |
|
Female |
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Q15 |
What is your gender? |
O |
|
O |
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20 or under |
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21 - 40 |
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41 - 60 |
|
60+ |
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Q16 |
What is your age? |
O |
|
O |
|
O |
|
O |
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Q17 |
How would you describe your ethnic origin? |
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Yes |
|
No |
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Q18 |
Are
you involved in any tenants’ or leaseholders’ groups? |
O |
|
O |
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If you answered “yes” please use the box
below to tell us which groups you are involved with |
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THANK YOU FOR TAKING THE TIME TO
COMPLETE THIS SURVEY
To enter our £100 PRIZE DRAW please
send your completed form to: DWA Freepost, SWC5119, TELFORD,
TF8 7ZA. Forms need to reach us by Saturday 16th June 2012.
You do not need a stamp.